About
Patients are followed up after surgery using an automated service. They are contacted through our choice of communication channels and asked questions around how they are getting on after their surgery. Responses are analysed to determine those at high risk of re-admission. A list of high risk patients is generated for the discharge liaison nurse to follow up.
The service enables liaison nurses to manage their time more effectively. The service removes the need for nurses to contact every patient, but instead highlights those at the greatest risk.